Shipping policy

Effective Date: June 2026

At JMB Creative LLC, we take pride in creating custom products designed specifically for each customer. Because many of our items are personalized and made to order, processing and production times may vary depending on the product, order volume, and season.

Most custom orders require approximately 7–15 business days for production before shipment. Specialty products, all-over-print items, and certain personalized products may require 15–20 business days for production. Production begins only after payment has been received, all required photos and information have been submitted, and final artwork approval has been provided when applicable.

Once an order has been completed and shipped, customers will receive tracking information via the email address provided at checkout. Shipping transit times are estimates provided by the shipping carrier and are not guaranteed delivery dates.

JMB Creative LLC is not responsible for shipping delays caused by weather conditions, carrier delays, customs processing, holidays, peak seasonal demand, natural disasters, or other circumstances beyond our control. Once an order has been transferred to the shipping carrier, responsibility for transit and delivery rests with the carrier.

Customers are responsible for providing accurate shipping information at the time of purchase. JMB Creative LLC is not responsible for packages shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

While we strive to meet all estimated production and delivery timeframes, all timelines provided on our website, product listings, invoices, emails, and communications are estimates and should not be considered guaranteed delivery dates. Customers purchasing items for specific events, celebrations, graduations, birthdays, weddings, or other time-sensitive occasions are encouraged to place orders well in advance of their event date.

If your package arrives damaged, or if you believe there is an issue with your shipment, please contact us within three (3) days of delivery and include your order number, a description of the issue, and photographs when applicable. We will review the situation and work with you to determine an appropriate resolution.

For questions regarding your order, please contact us at jmbcreativellc@gmail.com. We are committed to providing quality products and excellent customer service throughout the ordering process.