FAQs
1. When is payment required?
All invoices must be paid in full before production begins. Orders will not be started until payment has been received.
2. What payment methods do you accept?
We accept the following payment methods:
Credit/Debit Card, Zelle, Apple Pay, Invoice payments, and Cash
3. Are custom or personalized items refundable?
No. All custom and personalized orders are non-refundable.
Once an order is placed and approved, it cannot be canceled or refunded.
4. Do you accept returns or exchanges?
Due to the custom nature of our products, returns and exchanges are not accepted.
If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos so we can review the issue.
5. What if I order the wrong apparel size?
Apparel items will not be refunded or exchanged due to incorrect sizing selected by the customer.
Please review sizing charts carefully before placing your order.
6. Why do prices vary?
Prices may vary based on:
Item size, Design complexity, Materials used, and Availability of materials
Each order is priced according to the specific customization requested.
7. What is your turnaround time?
Please allow 7-10 business days for completion after mock-up approval.
Business days do not include weekends or holidays.
8. Do you offer rush orders?
Yes, rush orders are available upon request.
Rush fees apply and are based on:
Size of the item, Quantity ordered, and Materials required
Please contact us before placing your order if you need a rush option.
9. Do you offer bulk or large quantity orders?
Yes! Bulk orders are available upon request.
10. How do I approve my design?
Customers are responsible for reviewing and approving all mock-ups before production begins.
Once approved, JMB Creative LLC is not responsible for errors that were approved by the customer.